hot63 Privacy Policy

1 About This Policy

This Privacy Policy applies to all players who register or use the hot63 online gaming platform, accessible at hot63.vu. It covers information collected when you create an account, make deposits or withdrawals, play games, contact support, or simply browse the platform.

hot63 is committed to handling your personal information responsibly and in a manner that respects your privacy. This policy is written in plain English so that every Filipino player can understand exactly what happens with their data.

2 Information We Collect

hot63 collects personal information from you directly and automatically as you use the platform. The types of information we collect include:

hot63 does not knowingly collect personal information from anyone under 21 years of age. If we discover that an account was created by a person under 21, the account will be closed and associated data handled in accordance with this policy.

3 How We Use Your Information

The personal information hot63 collects is used only for purposes directly related to providing and improving the platform. Specifically, your data is used to:

• Create and manage your hot63 account and verify your identity during registration.
• Process PHP deposits and withdrawals through supported Philippine payment channels including GCash, Maya, and bank transfer.
• Complete KYC verification as required before processing withdrawals.
• Send OTP codes and security alerts to your registered mobile number or email address.
• Provide 24/7 player support and respond to your queries and complaints.
• Detect and prevent fraud, money laundering, unauthorised account access, and other prohibited activities.
• Personalise your platform experience and notify you of promotions or account-related updates where you have opted in.
• Comply with applicable legal and compliance obligations.
• Analyse platform usage patterns to improve performance, game selection, and the overall player experience.

hot63 does not use your personal data for automated decision-making that produces significant legal effects without a human review process where required.

4 Sharing Your Information

hot63 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Payment processors: When you deposit or withdraw, your payment details are shared with the relevant Philippine payment provider to process the transaction. These providers operate under their own privacy and security standards.
• Game providers: Game studios or aggregators whose titles appear on hot63 may receive anonymised session data necessary to operate the game. They do not receive your personal identity details.
• Service providers: Third-party companies that assist in operating the platform — such as technical infrastructure, identity verification, or fraud detection services — may process your data on hot63's behalf under confidentiality agreements.
• Legal obligations: hot63 may disclose your information when required to do so by law, court order, or regulatory authority, or when necessary to protect the rights and safety of players and the platform.

Any third party that processes your data on behalf of hot63 is required to handle it securely and only for the specified purpose. We do not permit them to use your data for their own independent purposes.

5 How We Protect Your Data

hot63 takes the security of your personal information seriously. We apply a range of technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure:

• All connections to the hot63 platform are protected by SSL (Secure Sockets Layer) encryption, which secures data transmitted between your device and our servers.
• Account logins are protected by password authentication and OTP (one-time password) verification sent to your registered mobile number.
• Access to player data within hot63's internal systems is restricted to authorised personnel only, on a need-to-know basis.
• Financial transaction records are stored with additional access controls and audit logging.
• KYC documents submitted for verification are handled under strict data handling procedures and are not accessible to general platform staff.

While hot63 implements these protections, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone. If you suspect your account has been compromised, contact hot63 support immediately.

6 Cookies and Tracking

hot63 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files placed on your device when you visit the platform. They help us:

• Keep you logged in during your session so you do not have to re-enter your credentials on every page.
• Remember your language and display preferences.
• Analyse how players use the platform so we can identify and fix issues.
• Detect suspicious login activity and support fraud prevention measures.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform — for example, you may be required to log in more frequently.

hot63 does not use third-party advertising cookies or share cookie data with external advertising networks.

7 Data Retention

hot63 retains your personal information for as long as your account is active and for a reasonable period after account closure, as required by applicable legal, compliance, and operational obligations.

• Account and identity data is retained for the duration of the account relationship and for a minimum period after closure as required by applicable rules.
• Financial transaction records, including PHP deposit and withdrawal history, are retained for a minimum period to support audit and compliance requirements.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

When personal data is no longer required, hot63 will securely delete or anonymise it in a manner that prevents reconstruction.

8 Your Rights Over Your Data

As a player on hot63, you have rights regarding your personal information. You may:

• Request access to the personal data hot63 holds about you.
• Request correction of any inaccurate or outdated information in your account.
• Request deletion of your personal data, subject to legal and compliance retention requirements that may prevent full deletion.
• Withdraw consent for marketing communications at any time by updating your account notification preferences or contacting support.
• Request account closure at any time. Closing your account does not automatically erase all data where retention is required by law or compliance rules.

To exercise any of these rights, contact hot63 support through the in-platform support channel after logging in. For general enquiries about your data, you may also reach us at [email protected].

9 Protection of Minors

hot63 is strictly an adult platform intended for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If a parent or guardian believes their child has registered on hot63, they should contact support immediately so the account can be investigated and closed.

Any account found to belong to a player under 21 will be suspended, all associated funds forfeited, and the personal data handled in accordance with this policy and applicable legal requirements.

10 Changes to This Privacy Policy

hot63 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or how we handle data. When updates are made, the revised policy will be published on this page with an updated effective date at the top.

For material changes that significantly affect how your personal data is used, hot63 will make reasonable efforts to notify registered players through in-platform notifications or to the email address on file. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.

We encourage you to review this page periodically so you are always aware of how your information is being handled.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how hot63 handles your personal data, you can reach our support team at any time.

The most direct way to raise a privacy concern is through the in-platform support channel available after logging in to your account. You can also visit our FAQ page for answers to common questions, or our Responsible Gaming page for information on account management tools.

For written enquiries, contact us at: [email protected]